Reference

Your Rights and Our Commitments

dillisataking operates under a clear set of legal terms designed to protect your account, your data and your access where local law permits.

Account TermsData & PrivacyJurisdiction PolicyUser RightsContact & Disputes

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How Our Legal Terms Apply to You

dillisataking Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

Our terms govern every interaction you have with dillisataking — from the moment you open your account to every deposit you make via UPI, Paytm or PhonePe. Access to our platform depends on whether your use is permitted under the laws of your state or territory

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in India. We do not accept accounts from regions where access is prohibited by local law, and it is your responsibility to verify your eligibility before proceeding. These terms may be updated periodically; we will notify you of material changes through your registered contact details. Continued
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use of the platform after a policy update constitutes acceptance of the revised terms. If you disagree with any change, you have the right to close your account and withdraw any remaining balance.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

LEGAL CONTACT PATHS

Reach Us on Policy Matters

For any legal query, account dispute or rights request, our compliance and support teams are reachable around the clock. Choose the channel that works for you and we will route your query to the right team.

Team online

Email — Legal & Compliance

Send detailed legal queries, data requests or dispute notices to our compliance inbox. We acknowledge receipt within 24 hours and aim to resolve matters within 7 working days from the date your query is logged.

Live Chat — Account Queries

Our chat support is available around the clock for account-level questions, policy clarifications and escalation requests. Chat agents can raise internal tickets directly to the legal team on your behalf.

Written Notice — Formal Disputes

For formal legal notices or disputes requiring written acknowledgement, submit your document through our support portal. We log all formal submissions with a timestamp and case reference number for your records.

HOW WE HANDLE THIS

Data, Security and Account Rights in Practice

We handle your account data with clearly defined retention schedules and access controls. Here is how we manage the specifics — from cookies to withdrawal verification and who you contact when something…

Data Retention Schedule

We retain your account data for the period required under applicable Indian law and our internal compliance policy. After your account closes, personal data is held for a legally defined retention window before being securely deleted or anonymised.

Cookie Policy

Our platform uses session and analytics cookies to maintain your login state and improve site performance. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how account features load on your device.

Account Security Controls

Passwords are hashed and never stored in plain text. Two-step verification is available on your account settings page. Any suspicious login attempt from an unrecognised device triggers an automatic email alert to your registered address.

Withdrawal Verification

Before processing a withdrawal to your UPI handle or linked Paytm or PhonePe wallet, we verify the destination matches your registered account identity. This check typically completes within one business day and protects against unauthorised fund movement.

Requesting Data Changes

You have the right to request correction of inaccurate personal data at any time. Submit a data amendment request through our support portal with your account ID and the specific fields you want updated; changes are applied within five working days.

Compliance Contact

Our designated compliance officer handles escalated data and legal matters. Reach them through the formal disputes channel listed in the contact section. All escalations receive a written response with a case reference within two business days.

What You Need to Know About Our Policies

These answers address the most common legal and account-rights questions we receive. If your situation is not covered here, contact our compliance team directly through the channels listed above.

These terms apply to every person who opens an account with dillisataking and uses the platform where local law permits. If access is restricted by the law of your state or territory in India, these terms do not authorise you to bypass that restriction.

Submit a data access request through our support portal or by email to the legal compliance inbox. Include your account ID and the type of data you are requesting. We will provide a structured copy of your data within ten working days of receiving a valid request.

Yes. You can request deletion of your personal data after your account is closed. We will remove or anonymise it subject to any retention obligations under Indian law. Certain transaction records may be retained for the legally required period before deletion.

We notify you of material changes via your registered email or in-platform message before the changes take effect. Continuing to use the platform after the effective date means you accept the updated terms. You may close your account before that date if you do not agree.

Formal disputes must be submitted in writing through our support portal. Each submission receives a timestamped case reference. Our legal team reviews the matter and responds in writing within seven working days. Unresolved disputes may be referred to the applicable jurisdiction under Indian law.

Payment instrument details used for transactions via UPI, Paytm or PhonePe are handled through encrypted channels and are never stored as plain text on our servers. Withdrawal destinations are verified against your registered account identity before any funds are released.

Access depends on whether your use is permitted under the laws of your region in India. We block access from jurisdictions where the platform is not permitted. If your location changes, it is your responsibility to confirm whether continued access remains lawful under local law.

Your Rights and Our Commitments

Reach Us on Policy Matters

Email — Legal & Compliance

Live Chat — Account Queries

Written Notice — Formal Disputes

Data, Security and Account Rights in Practice

Data Retention Schedule

Cookie Policy

Account Security Controls

Withdrawal Verification

Requesting Data Changes

Compliance Contact

What You Need to Know About Our Policies

01 Who do these legal terms apply to?

02 How can I request a copy of my personal data?

03 Can I ask for my account data to be deleted?

04 What happens if the terms are updated after I open my account?

05 How does dillisataking handle a formal legal dispute?

06 Are my payment details — UPI, Paytm, PhonePe — stored securely?

07 What is the policy on account access from restricted regions?

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